28-05-2020 12:31 AM
I recently got a Samsung TU8500 50 inch TV and am overall extremely pleased with it. The only thing I have noticed is that when playing the sound through the TV speakers, when I reduce the volume to 1 or 2, I can hear a noise that sounds like wind on a microphone. It is not very loud, but still noticeable. When the volume is at 10 you can still hear it if you are close to the tv but over that volume when watching TV you cant hear it and it is hidden by the programme sound (unless the programme is particularly silent. If I mute the tv the noise goes away. I was wondering if this is normal or if there is an issue with the TV or how I can fix it?
Thanks
11-10-2020 12:00 AM
Thanks to all on this thread - it wasn’t just me suffering with this. I’ll be returning mine as the repair process doesn’t appear to be worth it.
14-10-2020 06:38 PM
Hi i have exactly the same issue. Now ive had 2 TU8507 50 inch and today (14/10/20) collected a Q60T 50 inch which also has the issue.
This isnt ideal when playing the tv at low volumes when the kids are in bed!
But also i notice it at other times and higher volumnes.
Samsungs local repairer say that samsung knows of the problem and are working on a fix. A fix may not happen though as the tvs maybe in tolerance. Its not worth risking a wait for a tv that works so i dont know what to do.
We have every device incl watches with samsung so having samsung tvs which allows connection to this is the best solution for us.
Come on samsung tell us what is happening so we can be confident that your products are as good as they have been before!!
15-10-2020 11:46 AM - last edited 16-10-2020 09:20 AM
Just got out TV 10 days ago, just found a way around this, see post below...
16-10-2020 09:18 AM
There is an easy way around this problem, although you shouldn't have to do it.
Buy a secondhand/ new TV Soundbar for (£20-£100). This will bypass the rather poor Samsung designed speakers and gets rid of the problem.
You can physically plug in speakers or get a Bluetooth soundbar which takes 10 seconds to connect up. The low whistling/rustling noise at low volume levels then completely disappears.
16-10-2020 09:35 AM
You're right, you could do that - but why should we have to? When you pay a premium price for something you expect it to be working as it should.
If you bought a brand new car and found the tyres were bald would you take it on the chin and replace them at your own cost?
18-10-2020 01:43 PM
Same issue with my 50" TU8500. Not even a month old. Contacted Richer Sounds for a repair, but I'm going to call them tomorrow and ask for a refund. Absolutely not wasting my time after reading these comments.
19-10-2020 01:31 PM
Update on my issue, already.
I happen to know someone with the same TV and they've got the same problem. I contacted Richer Sounds this morning and, as always, helpful as ever. They've offered to replace it, so I've gone for the Sony Bravia KD49X7052.
Absolutely done with Samsung. My series 6 died after roughly 4 years, and this hasn't lasted a month. The fact it's clearly a known issue and they're refusing to accept it is shocking!!
19-10-2020 02:50 PM
I have got the exact same issue on my brand new SAMSUNG UE50TU8507! It sounds as if you're inside a fish tank with water swooshing around, it's awful. I'm going to be taking it back to Curry's and won't be exchanging for another Samsung telle!
19-10-2020 03:09 PM
19-10-2020 04:14 PM - last edited 19-10-2020 04:27 PM
Same issue here with a recently bought Q67T 50". We called the store where we bought it and they said that they have had several reports of this on the 50" models. Has anyone experienced this on a tv that is not 50"?