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Sound mode on Q80C + HW700B is constantly changing after update to 1420.09

(Topic created on: 10-06-2024 08:38 AM)
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AnotherThing
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Hello! I have a huge problem.... after latest update to 1420.09 firmware my TV sound connection is a pure mess. Not only that Adaptive Sound+ feature stopped working in Game Mode. Now if i go back to TV menu and get back to PC input and press sound mode change button on my soundbar remote, the TV keeps constantly scrolling through all sound modes infinitely. I can't roll back to previous firmware, what can i do now? TV is unusable 

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GalaxyNET
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I have the same problem with my tv s90c and s800b soundbar, when i change sound mode once, i starts to switch automatically and doesnt stop until i reboot tv, also sound drops and fade when iam on wifi or tv + wifi. I contact the support and tell them to inform developers to fix the code and push update as soon as they can! Lets hope it will be fast.

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4 REPLIES 4
TonyMcConnell
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Unplug tv from the power and leave off for 60 seconds then turn it back on. If no joy, resetting it to factory defaults is worth a try. Check your soundbar software is up to date too. 

AnotherThing
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That's what i did right away in the morning. Reset everything to factory, reinitialized soundbar. Reconnected everything several times. All cables, everything. The modes are jumping right in my Smart Thing app.... this is unacceptable. Support said they can't help me with nothing. 

Solution
GalaxyNET
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I have the same problem with my tv s90c and s800b soundbar, when i change sound mode once, i starts to switch automatically and doesnt stop until i reboot tv, also sound drops and fade when iam on wifi or tv + wifi. I contact the support and tell them to inform developers to fix the code and push update as soon as they can! Lets hope it will be fast.

AnotherThing
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Oh.... it's sad to hear that but also i'm glad to hear i'm not the only one with this problem... i really hope they will fix it soon. I don't even expect them to fix resetting sound mode to GAME in game mode.... at least they can fix automatic switching.. Thanks a lot for your feedback! And let's hope they fix it very soon, cause it's unusable now.