This person is 100% accurate. I just called Samsung for 2nd time in less than 6 months; certain apps not working consistently, constantly having to do the hold power button down multiple times in same sitting, and did a factory reset after first service call and still had same issues.
Second rep was much more thorough and ran multiple diagnostic tests and his conclusion was that it was a faulty Wi-Fi card in the TV and the options he presented were to hire a 3rd party technician to assess and potentially repair(could cost up to $300-$400, half initial value of TV) or recommended purchasing a new TV/taking advantage of Black Friday deals…
I asked if they would provide me with a trade in value for my current TV and he said he would look into that and get back to me. I let him know I’d be much more open towards purchasing a new TV if that was the case, otherwise I’d be more likely to, as this person did, buy the part I needed and attempt to repair it myself…
