02-04-2022 08:42 PM in
My son just said he smells something burning upstairs. I said check the top floor and he found our 65 inch Samsung with smoke coming out of the back. I have read that this has happened before. I hav a 63 inch and a 75 inch Samsung also and I am concerned. House smells like smoke now. I need someone from Samsung to get back to me right away via email. I unplugged and out the TV in the lanai.
03-04-2022 06:02 AM in
Hi @John V
It's good that you've isolated the television away from the mains.
Your now going to need to call Samsung Support to have this looked at or the company that supplied the TV if it wasn't Samsung directly.
I wish you all the best.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
03-04-2022 09:29 AM in
@John V: Thank you for bringing this to our attention. We take matters of customer safety very seriously, therefore if you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and we will be able to get this escalated for you.
Alternatively, please reach out to our Help Desk directly, and an advisor will be on hand to assist you further.