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Original topic:

Smart Remote voice recognition not working

(Topic created on: 16-09-2018 04:06 PM)
BigDaddyCharles
First Poster
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TV

Hi there!  The voice part of the smart remote stopped working all of a sudden (about 5 fmdays ago). I have tried every suggested ‘fix’ and it still says “You can use voice recognition after setting up a network connection. Would you like to connect to a network now?”. My connection is absolutely sound. Is there anything else I can do (apart from the power of prayer? And tbh that would be a bit frivolous!). I know it’s a 1st world problem... Best, BDC

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15 REPLIES 15
CarlH
Moderator
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TV

Hi @BigDaddyCharles. What model number is your TV? Can you also tell me the software version you're currently running? 

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JAMES4578
Superuser I
Superuser I
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@BigDaddyCharles wrote:

Hi there!  The voice part of the smart remote stopped working all of a sudden (about 5 fmdays ago). I have tried every suggested ‘fix’ and it still says “You can use voice recognition after setting up a network connection. Would you like to connect to a network now?”. My connection is absolutely sound. Is there anything else I can do (apart from the power of prayer? And tbh that would be a bit frivolous!). I know it’s a 1st world problem... Best, BDC


Hi @BigDaddyCharles, as @CarlH has indicated check you have the latest firmware  update for your  TV - you can find information on Samsung support by entering your model no https://www.samsung.com/uk/support/ and can download latest firmware via USB and update that way.  if you have the most up to date software or this does not solve the issue have you  reset the bluetooth connection by following these steps ?

 

1. Switch the TV off.

2.  On the remote, hold down the "back (Return)" button and the "4 Colour" button together for about 15 seconds until the LED stops flashing. This process will reset the remote and unpair it from the TV.

3. Switch the TV on and the bluetooth connection between remote and TV  should re-pair.

 

Whilst your internet may be fine you could  also reset the connection to see if that makes any difference.

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 3.1,Android 11
landpal1477
First Poster
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TV

i have the problem as bigdaddycharles,  unable to change channels using voice regogination using temote.

my tv in model No ua436100wxxy  purchased 2 years ago, can any body help or advise, please, Paul

 

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Mudasir
First Poster
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TV

My tv is not taking the voice command .Kindly guide me 

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JAMES4578
Superuser I
Superuser I
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TV

@Mudasir wrote:

My tv is not taking the voice command .Kindly guide me 


 

 

Hi @Mudasir  Have you checked TV has latest firmware  and if so reset the Bluetooth connection on the remote as I have explained two posts above?

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 3.1,Android 11
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cyncerelyurz
Apprentice
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TV

20200606_061846.jpg

I am having the same issue. My voice commands worked fine until recently now anything I say asks if I want to search for it. Very frustrating. I've already reset the TV and remote to no avail. Please advise.20200606_061329.jpg

 

Cdnviking
Student
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TV

@cyncerelyurz wrote:

20200606_061846.jpg

I am having the same issue. My voice commands worked fine until recently now anything I say asks if I want to search for it. Very frustrating. I've already reset the TV and remote to no avail. Please advise.20200606_061329.jpg


I'm having the identical problem. Did they stop supporting this feature? I've reset my tv and remote, as per above, but nothing. All the voice command wants to do now is search. 

 


 

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Jdmgirl127
First Poster
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Same  have you been able  to  fix it 

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Cdnviking
Student
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No. Not as of yet. I have a call in to Samsung technical support. Waiting a reply. 

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