Hi --
We just bought a 65" Samsung Frame TV and I'm struggling to get it set up correctly. I'm unable to install any apps as there is a message that reads "Smart Hub is being updated. Please try again later". It has been over 6 hours and this message remains.
I've tried fully power cycling the TV and box (unplug, wait 60 seconds, plug back in), which has note helped.
I've also run the diagnostics (Settings > Device Care > Self Diagnosis) and note that the Smart Hub Connection Test fails on step 5 with a "Unable to complete Samsung Apps test" message. There is also an error message about "MIME-Version" and some additional details.
We are fortunate to have apartments in both the US and UK. We've had a Samsung TV in the US for over a decade, but this is our first Samsung TV in the UK. I'm wondering whether the "Smart Hub being updated" message as well as the Samsung Apps test failure are due to the fact that two TVs in two geographies are using the same account, as there may be different apps available in different regions.
Any thoughts on how to resolve this issue, or diagnose it further? Any pointers would be greatly appreciated.
Thanks!
