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Original topic:

Samsung YouTube app not playing videos above 720p

(Topic created on: 14/11/20 18:56)
Ak2030
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TV
Noticed this recently. Any videos on YouTube which is uploaded with 60fps refresh rate, the resolution on TV is maxed out to only 720p. Videos on YouTube which isn't uploaded with 60fps and on 4k, the video plays in max resolution.
The TV is Samsung UE65JU7500. 
Any advise on how to fix this will be highly appreciated. 
Thanks 
18 REPLIES 18
Arbafelix92
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I have the same problem, it's the same model and I noticed the problem a week ago. I tried to restart the TV several times and connect to another Internet LAN or WiFi but always the same. What I noticed is that I have the same problem on the Nexbox A95X Android Box on the official YouTube app. Since I am from Croatia, I contacted support with us and they told me that the problem was with the YouTube application. If anyone has solutions to the problem bothering a colleague in the post above, they would be grateful to get in touch.

romannov
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I have the same issue with my  Samsung UN65JU6500 after about a week ago it received an update. YouTube is locking me at 720p, while other streaming apps like Netflix run perfectly fine. It does sound like a problem on YouTube app's end. I can pull up a video in 1080 on my Galaxy phone, but when I cast it to the TV it downgrades to 720p and wont let it go back up to 1080.

Arbafelix92
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It's the same problem for me. The problem is in the video which is at 60fps. No one has responded from Samsung yet and YouTube has not corrected the problem. If anyone knows what the email from YouTube is I am willing to write them an email.

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Arbafelix92
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I have now posted a YouTube comment and you can do the same at: https://www.youtube.com/tv/feedback

Neral
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UE55JU7000, same problem, youtube only 720p.

Netflix works fine. Youtube through ps4 also works correctly - 1080p.

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Ak2030
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Samsung really should support older devices. People generally don't buy new TVs every 2 years so they should really provide software updates for atleast 10 years for high end TVs atleast.
Arbafelix92
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YouTube needs to correct the error .... it happens with videos shot at 60fps, those shot at 30fps are ok. Write a message to YouTube to know at: https://www.youtube.com/tv/feedback The problem is this is not from Samsung but from the YouTube or Yo
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Ak2030
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Did anyone find any solution to this?
Felikz
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I have the same issue with UE65xxxx model. Wtf I am paying premium subscription to get 720p?

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