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Samsung UHD 4k half screen in black

(Topic created on: 17-05-2021 04:06 PM)
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Petrymed
Explorer
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Hello , I am from Roumania and I a have a problem with my tv , since yestarday my tv went crazy, I still have 1 year waranty but I hope I can do something by myself to fix it. I uploaded a picture so you can see my tv's problem.20191026_193727.jpg

 

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60 REPLIES 60
Maggs1
Voyager
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Did they repair it at your home?
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Maggs1
Voyager
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My smart TV went all dark on righthand side like the above photo. I contacted Samsung via live chat and I send a pic of it and my receipt of pop. They are giving me a curtsey repair which im very thankful and happy. They are coming to collect it tomorrow. Hopefully I will have it back next week. Anyone wanting to know how to get intouch with Samsung just Google samlive chat. They will help you.
Maggs1
Voyager
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Just posting an update. They collected my TV today. Apparently they said the back light has gone.
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Maggs1
Voyager
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The photo you posted was had the same problem with my TV . Your back light has gone. You need to contact Samsung either bysam live chat or thier department.
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Maggs1
Voyager
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Update! My Samsung TV was sent for repair two nearly 2 weeks ago. Apparently its the motherboard and back light that went. Really a Samsung TV should last. So no TV yet.
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Reeemer
Student
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Mine just did this, too. Right side is black. Model is UN55NU7100. It's only a couple of years old. 

This is unacceptable.

Tajrec
Student
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It happened to me the same thing, but after about half an hour, I couldn't get the screen at all. Does anyone know if it happened because of the screen or something else? 

IMG_20210708_090805.jpg

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葉慧明
First Poster
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Right side of the whole screen faded to black.  I bought this TV 2 years and 6 months.

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Asia009
First Poster
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Same problem. From few weeks every next day is worst. Its not flexible...20210827_133111_20267.jpg
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Tajrec
Student
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So I tried to replace the backlights and in about 3 weeks it stopped working again. I just want to recommend that you do not buy backlights. I think it's Sansung's fault. I had several such TVs and they were all from the same brand. In my opinion, it's just a trick to get money out of people for a new TV. It breaks down and people buy a new one right away. That's why I switched to the philips brand. 🙄