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Original topic:

Samsung UHD 4k half screen in black

(Topic created on: 30-10-2019 06:07 PM)
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Petrymed
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Hello , I am from Roumania and I a have a problem with my tv , since yestarday my tv went crazy, I still have 1 year waranty but I hope I can do something by myself to fix it. I uploaded a picture so you can see my tv's problem.20191026_193727.jpg

 

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60 REPLIES 60
Petrymed
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Tomorrow I will go to a Samsung customer service in town , but it would be easier if I could fix it :smiling-face: I don't like to waste my time in traffic and my money if I could do something to fix it , I am afraid to watch tv maybe will explode or the problem get worse,so for 40 hours I didn't watch TV. Thank u Samsung for that :smiling-face: a TV after 1 year is gone 😐 .. I had phone from s3 to s9 + , my microwave,washing machine,fridge,home cinema,oven, is all samsung but this tv is a pain in the....
CarlH
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They may be able to send an engineer to you, @Petrymed. Get in touch with them first to see what they advise. 

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Petrymed
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I let the TV today at the costumer service,they told me the leds are death , in 1 year ??? Next year same problem??
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TessM
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Have they provide you with the repair details or arrange a repair for you?

 

In regard to the issue, I'm unable to confirm if this will happen again in the future or not. Should this occur in the future, our engineers would need to fully inspect the TV in order to determine what is causing the issue.

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Petrymed
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They told me that the leds are burned and they have to see if its other problems,in 2,3 days should be done,they will call me,after that I will return with a feedback,this morning I spoke with the samsung expert from.roumania they told me to go to costumer services.

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TessM
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Have you been able to reach them @Petrymed ? If not, take a look at this link: https://www.samsung.com/ro/support/#contact to find all their contact details. 

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Petrymed
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The Tv is already at the service , when is done I will be back with infos.
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Solution
Petrymed
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So I was today after the TV. They changed the display and my tv is now brand new :smiling-face:
Crookedcreek1
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Right side of the whole screen faded to black. Reset, changed channel, changed source (Hughesnet to DVR), NFG.

 

Please advise

 

Thanks for the help

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hollomantroy17
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does it work crookedcreek1