Good Evening everyone!
I feel so old that I’m struggling with this television...I hope one of you lovely people can offer some assistance or tips!
We have just set up our new television - Samsung UE43AU7100 (2021) and have noticed that the top half of the screen seems to dim or shadow quite a bit affecting the overall quality of the visual display automatically....
Happens in both PS5 Game mode and unplugged HDMI to just display home television guide. Same issue occurs.
I’m curious is anyone else is having this issue as this was flagged up as a bug on older models (2016-2019).
Some older posts on these models cannot be rectified unless in PC display mode (not available for this 2021 model or for PS5 from what I can see!)
I have attached some photos below. You can see the dim/ darkness in top half of photos!
If anyone else is having this issue, let me know!
Jordan (F, 26)
best to seek expert advise from customer support
if this needs repair or retailer's replacement