06-01-2020 11:16 AM in
TVSince yesterday my Samsung (UA65KS9500) tv won't load YouTube app correctly! It doesn't seem to load the menus and makes it unusable! If I do a complete reset it works for the first time but as soon as you exit and re enter the app the fault occurs again!
07-01-2020 03:17 PM in
TVHey @Sideshow! Is the TV running on the latest software version? Menu > Settings > Support > Software udpate > Update now. Also, where did you purchase it?
09-01-2020 03:27 AM in
TVI have the exact same issue. Samsung Customer Service says to reset the Smart Hub or TV but it does not solve the problem. The issue returns after 1 power cycle.
I have the latest TV software.
09-01-2020 09:14 AM in
TVI recently got the same issue.
Tv is updated and I have reset smart hub. I also made a new account. This fixed the problem until app is reopened.
My tv is purchased in Norway - Model code UE65KU6405
YouTube app is version 2.1.490
Tv software version is T-JZMDEUC-1241.5
12-01-2020 06:48 AM in
TVI purchase my TV in Australia! From Harvey Norman (one of the biggest AV retailer in Australia). I am running latest update available YouTube 2.1.490 and I check system update ( I also have it set to auto update)
15-01-2020 07:28 AM in
TVJust want to let you know that the problem is fixed, at least in my case.
The app version etc is still the same, but I suddenly had to log in yesterday when I opened YouTube and the issue seems fixed.