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Original topic:

Samsung TV & Alexa

(Topic created on: 22-07-2021 10:21 PM)
MarcF
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TV

Hi all

 

Just purchased a 43" AY7100 smart tv and lovely it is.

 

I want to connect it to my Alexa and, according to the instructions on the Samsung site, you just need to go to the Alexa app on the tv's home screen. However, the Alexa app isn't there. All 2021 tvs are supposed to be Alexa compatible of which the AU7100 is one so I'm a bit stumped.

 

Can anyone perhaps let me know f I've missed something glaringly obvious?

 

Thanks

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6 REPLIES 6
AndrewL
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@MarcF: I'm glad to hear that you're enjoying your new TV. To add Alexa as a voice assistant, please head to Home > Settings > General > Voice > Voice Assistant > Amazon Alexa, and you can adjust the settings here to your preference. If an app is required to establish a connection, press the Home button > Apps, and use the search function at the top of the screen to find and install the Alexa app. I hope this helps.  

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MarcF
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Hi and thanks for your reply

Unfortunately, there is no Voice option in Settings>General and when I go to apps and search, Alexa doesn't come up although, frustratingly, there is an advert for it

 

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AndrewL
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@MarcF: Where did you purchase the TV from, and where are you based. Page 141 of the user manual states that the feature may not be supported based on the geographical area.

https://downloadcenter.samsung.com/content/UM/202106/20210624133132618/OSNDVBEUA-6.0.0_EM_OSCAR_EU_E...

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MarcF
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I'm based in the UK and purchased it from John Lewis (Dept Store). The specs on their website clearly states that it is compatible with Alexa.

 

https://www.johnlewis.com/samsung-ue43au7100-2021-hdr-4k-ultra-hd-smart-tv-43-inch-with-tvplus-black... 

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Chezdizzy
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Hi, I am having exactly the same problem 

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MarcF
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I ended up downloading the Smart things app and set it up using that. Seems to work ok.

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