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Samsung The Frame 2021 65” - white/dark mark on the screen

(Topic created on: 12-01-2022 03:48 PM)
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LUKE777
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I have noticed a pattern on my screen during certain tv scenes, a very clear mark which appears to be cause by the lighting behind the screen. This is starting to bother me and I wanted to seek some advice on this. i have uploaded a video for review. 

 

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5 REPLIES 5
xSteveuk
Mastermind
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Hi,
This page maybe helpful to you

https://www.samsung.com/in/support/tv-audio-video/why-does-shadow-appear-in-samsung-tv-screen-while-...

How old is the TV
You could try contacting support
Explaining the issue
If still have warranty On tv

https://www.samsung.com/uk/support/contact/
LUKE777
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Thanks. I don’t think it is a connection problem. It looks like an LCD screen malfunction. Does anyone know whether this can be diagnoses?  

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Pops2012
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Does it show up as a light patch on a black picture? I have cloudy backlight / bleed patches that show on black/very dark scenes. Sent the unit for a return and the new one has exactly the same pattern so just living with it now and regretting buying the frame. 

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SammiSon
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I’ve just bought the 65” and have the same mark in the centre. Did you manage to get it sorted? 

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Pops2012
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Got a replacement but it had the same marks.  It's now developed into a slight ripple/ring type shape which is visible when the screen shows a white or really light image. 

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