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Original topic:

SAMSUNG SMART TV

(Topic created on: 07-06-2021 12:11 PM)
Philip75
First Poster
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TV

Is anyone having the same problem with their Smart Samsung tv of not being able to watch on demand 5 I can watch channel 5 ok but not on demand have done all the resetting unplugged apparently it was dropped by Samsung it did inform me that it was going to happen had i had known i would have bought a different make of Smart tv have had samsung  mobiles cameras tablets always always been superior and very happy with them so does anyone know if and when it’s going to be returned.ps i an watch on demand 5 on my ipad pro but not on my tv

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3 REPLIES 3
JAMES4578
Superuser I
Superuser I
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TV

Hi @Philip75  you do not name your model , the  My5 app is longer supported on 2012 Samsung Tv's and Blu Ray players.  However if more modern than that should be fine.   Check you have the latest firmware update  https://www.samsung.com/uk/support/  Regarding resets did do you a Smart Hub and Factory Reset? You may need to update or reinstall the app. For further information see here https://help.channel5.com/hc/en-gb/articles/360003804478-My5-not-working-properly-on-a-Samsung-TV    My5 works fine for me on a 2017 model.

For more troubleshooting see here https://help.channel5.com/hc/en-gb/sections/360005858658-Troubleshooting 

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 3.1,Android 11
antikythera
Hotshot
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TV
Indeed, televisions, set top boxes and BluRay players don't support apps indefinitely. The broadcasters maintain the apps and have certain hardware and DRM requirements that older tech does not support. If you have a tablet then consider a Chromecast because they provide much better flexibility going forwards. It's what I use with my old Samsung 5 series TV. Picture quality and sound is spot on
JAMES4578
Superuser I
Superuser I
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TV

Yes, certainly other options if your TV is no longer compatible such as Chrome cast and Amazon fire stick. May want to have  a look at his article.  https://www.whathifi.com/best-buys/digital-tv-boxes/best-tv-streaming-boxes 

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 3.1,Android 11
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