Samsung Frame TV 2022 audio-sync issues after Art-mode fix

[Ehv_Nils]

In the past weeks, an issue existed with the Art-mode of 2022 Frame TV’s. This issue meant that the TV’s could no longer leave Art-mode without using a work-around (using the smartphone-app or voice control on the remote). The issue was fixed by Samsung via a software+update.

However … I now see multiple users (including me) experiencing sync-issues with audio in Netflix, HBO Max, YouTube etc. These issues mean that (in my case) I need to press pause/play every couple of minutes to re-sync. And that is not OK. 

The initial Art-mode issue is now marked as solved. So, to not let this new issue be buried somewhere, I would like to give/get some extra attention to the current issue and ask Samsung also for a fix for this one. 

Again this is not how such an expensive TV should work (or any TV b.t.w.)  so a short-term fix is highly appreciated. 

Link to previous issue: https://eu.community.samsung.com/t5/tv/new-the-frame-tv-2022-stuck-in-art-mode-and-other-issues/m-p/...

[FSU_Logan]

The return process is PAINFUL. I'm on my third Frame 75"... anywho this one has the audio/sync issue and it SEEMS to have gone away this past weekend after I unplugged the TV and plugged it back in (from the 1connect box). I haven't clicked art mode again as some users suggest that is the issue.

[LFR-PA]

I have the same problem with just about every app:   Samsung TV Plus, Xfinity Stream, Peacock, etc.   Annoying.  Hard to believe Samsung can't fix this....

[RyanNTexas]

Our TV is Brand new. Bought a 65 inch in late December, just hooked it up in our new house and couldn’t be more disappointed. Same issue as all of you, unfixable lip-sync. @ChrisM do you have any info on this? Where are you @samsung

[RogerP1]

I tried a factory reset and this seemed to help a little but not perfect. 

[DuckBilledElephant]

Update: I have not had this desync issue in a couple of months.

Instead a new issue has popped up. apps and home often becomes unresponsive requiring a power cycle about once a week. Progress? 

[RyanNTexas]

1310 The Ticket P1?

[RogerP1]

RyanNTexas - 1310 The ticket P1??? Did you finally get through Samsung and working on a resolution?

[RyanNTexas]

Sorry, I was thinking of someone else. 

no, I haven’t and I’m out of ideas. 

[RogerP1]

Frustrating 

[LFR-PA]

OK.  So I just finished a text/chat session with a samsung representative who provided the following which seems to have resolved the issue for me... at least for now.

Power Cycle:

1. With the TV powered on, unplug the TV from the power outlet.

2. Wait for 30-60 seconds and plug it back.

3. Power on the TV.

So far, so good.   Not sure exactly what this might do.   Let's see what happens after The Frame is running more than an hour.