Samsung Frame 2020 and Sonos Amp connected via HDMI ARC
When I change the sound output to built-in TV speakers in Samsung TV, it automatically changes back to HDMI ARC sound output in a few seconds.
Sometimes I want to use the TV with its built-in speakers, so I don't want it to always automatically and persistently switch to the HDMI ARC sound output.
Very disappointing. Sonos still say speak to all these TV companies. But when I asked them why does it work with Bose soundbar 700 there was silence. The option to switch your TV settings every time is not acceptable. Samsung/Sonos are worth billions and this is a few lines of software coding. Very very poor.
For what it’s worth, I just spent two hours on live chat to Samsung about this (The customer service person was great) but left a very tersely worded piece of feedback after the chat suggesting they (Samsung as a business) take responsibility for getting this resolved, or they need to make it clear on purchase that Sonos products don’t fully with with Samsung and vice versa. I bought a beam based on the understanding it would work properly, including being able to use my Bluetooth headphones while it’s connected via eArc. That neither company has gotten their **** together in 1.5 years to fix this—and I literally had my TV delivered yesterday—means there is some poor communication and collaboration on both ends. I should never have been able to buy a Beam with my Samsung if using a Beam means i can’t fully use the freaking TV as described. /rant.
I just ran into the HDMI ARC hijacking issue with the Harman Kardon Citation soundbar. The soundbar has an aux input, which I use for my turntable. When I switch inputs on the soundbar from HDMI to AUX, it immediately switches back to HDMI, and doesn't play any of my aux audio.
It is now the 30th of June 2022 and I still have this problem with my Samsung qe65qn95a in combination with my Sonos Arc Soundbar. Whenever I switch to any other audio source, it switches back to Arc within seconds. Unplugging the HDMI from my soundbar is the only solution which is crazy if you know this problems already exists 2 years. @samsung, why won't you fix this????? I'm becoming a very dissatisfied customer!!!
