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Samsung 55 QLED

(Topic created on: 25-03-2023 11:17 AM)
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northbeachdogwalker
First Poster
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Help please I am pulling my hair out with this 55 Samsung QLED That just keeps shutting off. I have gone through the unplug disconnect devices even bought a new plug can anyone help 
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2 REPLIES 2
StuartR
Troubleshooter
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Does the TV turn off instantly after you've turned it on or is it turning off after minutes, hours?
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JAMES4578
Samsung Members Star ★★
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Hi @northbeachdogwalker  By any chance do you have  Ambient Light Detection switched on in Eco settings. Just checking that you have the  latest firmware, can be checked on the support site.https://www.samsung.com/uk/support/  Anynet+ HDMI control can also cause issues. If this is switched on  toggle it off in Settings-External Device Manager.    

Just check that cables/connections are secure, if using surge protector check that is ok.  Holding Power Button in for around 5 seconds until Tv reboots or unplugging from mains for at least 30 seconds can sometimes fix issues ,though you obviously tried disconnecting Devices.  A factory reset is another idea.

However if troubleshooting provides no solution possibly there is an issue with capacitor or main Board.  Would need to get in touch with Samsung Support for options.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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