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Samsung QLED TV shuts down/crashes and reboots itself

(Topic created on: 04-06-2024 04:35 PM)
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s123456789
First Poster
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For the past year, my Samsung 8K QLED TV has been shutting down and rebooting itself every 15 minutes or so. Prior to the shutoff, the TV displays multicoloured vertical bars, and sometimes the sound will cut out. What would be the fix for this? I've run diagnostic checks and restarted the TV. I've also tried factory resetting the TV but that has not worked.

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JAMES4578
Samsung Members Star ★★
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Hi @s123456789  Have you checked that you are on the latest firmware on Samsung   support as outdated firmware  can in instances be the cause of rebooting.  check cables are secure  and if so  an idea to disconnect external devices and unplug from the mains, waiting for a few minutes before trying again.  However coloured lines can indicate bad connection, processing problem or faulty panel.   Samsung Support would be able to advise further.  https://www.samsung.com/uk/support/contact/ 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Gurky
Helping Hand
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Not to sound an ass, but if it's been like it a year have you spoke to Samsung?
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