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Original topic:

ru7400 tv loosing channels

(Topic created on: 17-11-2021 03:00 PM)
ash77
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TV

hi,

when my tv is left on for a while watching youtube etc when i go back to watch normal tv some of my channels are missing and i have to retune it to get them back, i've spoke to samsung tech support and they are not very helpful.

have any of you got any ideas.

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1 Solution


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ChrisM
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TV

Hi @ash77 

We're assuming your TV model is a UE55RU7400UXXU. We've checked for the latest software version and your TV is fully up to date. We'd suggest carrying out a full reset of the TV to see if this solves this issue you're having. Please note that in doing this, any adjustments to the settings of the TV, will revert back to the factory settings that the TV came with.

Go to Home > Settings > Support > Self Diagnosis > Reset > PIN.

Let us know how you get on!

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6 REPLIES 6
Beth_S
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TV

Hey @ash77! Have you checked if your software is up to date on your TV? You can check this by going to Settings > Support > Software update > Update now.

ash77
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Hi, yes forgot to say the tv is on the latest firmware.

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ChrisM
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Could we take the full model code and current software version of your TV please, @ash77? Go to Home > Settings > Support > About This TV.

ash77
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TV

Hi

model number is UE55RY7400UXXU, softwate version is T-MSLDEUC-1385.0, BT-S

 

Kiing regards

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ChrisM
Moderator
Moderator
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TV

Hi @ash77 

We're assuming your TV model is a UE55RU7400UXXU. We've checked for the latest software version and your TV is fully up to date. We'd suggest carrying out a full reset of the TV to see if this solves this issue you're having. Please note that in doing this, any adjustments to the settings of the TV, will revert back to the factory settings that the TV came with.

Go to Home > Settings > Support > Self Diagnosis > Reset > PIN.

Let us know how you get on!

View solution in context

ash77
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TV

Hi The Reset seemed to of worked, i'll keep you posted.

 

Kind Regards

 

Ashley

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