17-11-2021 03:00 PM
hi,
when my tv is left on for a while watching youtube etc when i go back to watch normal tv some of my channels are missing and i have to retune it to get them back, i've spoke to samsung tech support and they are not very helpful.
have any of you got any ideas.
Solved! Go to Solution.
17-11-2021 04:40 PM
Hey @ash77! Have you checked if your software is up to date on your TV? You can check this by going to Settings > Support > Software update > Update now.
17-11-2021 05:00 PM
Hi, yes forgot to say the tv is on the latest firmware.
18-11-2021 02:38 PM
Could we take the full model code and current software version of your TV please, @ash77? Go to Home > Settings > Support > About This TV.
18-11-2021 02:46 PM
Hi
model number is UE55RY7400UXXU, softwate version is T-MSLDEUC-1385.0, BT-S
Kiing regards
18-11-2021 03:18 PM
Hi @ash77
We're assuming your TV model is a UE55RU7400UXXU. We've checked for the latest software version and your TV is fully up to date. We'd suggest carrying out a full reset of the TV to see if this solves this issue you're having. Please note that in doing this, any adjustments to the settings of the TV, will revert back to the factory settings that the TV came with.
Go to Home > Settings > Support > Self Diagnosis > Reset > PIN.
Let us know how you get on!
25-11-2021 08:47 AM
Hi The Reset seemed to of worked, i'll keep you posted.
Kind Regards
Ashley