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ru7400 tv loosing channels

(Topic created on: 25-11-2021 08:47 AM)
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ash77
First Poster
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hi,

when my tv is left on for a while watching youtube etc when i go back to watch normal tv some of my channels are missing and i have to retune it to get them back, i've spoke to samsung tech support and they are not very helpful.

have any of you got any ideas.

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6 REPLIES 6
Beth_S
Pathfinder
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Hey @ash77! Have you checked if your software is up to date on your TV? You can check this by going to Settings > Support > Software update > Update now.

ash77
First Poster
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Hi, yes forgot to say the tv is on the latest firmware.

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ChrisM
SuperStar
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Could we take the full model code and current software version of your TV please, @ash77? Go to Home > Settings > Support > About This TV.

ash77
First Poster
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Hi

model number is UE55RY7400UXXU, softwate version is T-MSLDEUC-1385.0, BT-S

 

Kiing regards

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Solution
ChrisM
SuperStar
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Hi @ash77 

We're assuming your TV model is a UE55RU7400UXXU. We've checked for the latest software version and your TV is fully up to date. We'd suggest carrying out a full reset of the TV to see if this solves this issue you're having. Please note that in doing this, any adjustments to the settings of the TV, will revert back to the factory settings that the TV came with.

Go to Home > Settings > Support > Self Diagnosis > Reset > PIN.

Let us know how you get on!

ash77
First Poster
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Hi The Reset seemed to of worked, i'll keep you posted.

 

Kind Regards

 

Ashley

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