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Original topic:

Recording fails when using an app!

(Topic created on: 22-05-2020 12:22 PM)
chrislee73
Apprentice
Options
TV

Hi,

 

I have an UE50TU8500U. The record tv function works when I'm watching tv or when the tv is in standby, but fails when I'm using an app like Netflix or prime! What's that all about? Anyone else?

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7 REPLIES 7
ChrisM
Moderator
Moderator
Options
TV

Hi @chrislee73 

 

As the apps you've mentioned are paid subscription services, it's not possible to record these to your TV due to DRM (digital rights management).

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chrislee73
Apprentice
Options
TV

Hi @ChrisM

 

Thanks for the reply, but you misunderstood. I mean my terrestrial tv recordings fail when I'm streaming/using an app. I'm not trying to record what is being played on the app.

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ChrisM
Moderator
Moderator
Options
TV

Apologies, @chrislee73. Could you give us a little more information on this please? Do you have scheduled recordings set that don't record if you're viewing an app?

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chrislee73
Apprentice
Options
TV

Hi @ChrisM,

 

Correct. If I'm watching terrestrial tv or the tv is in standby everything records fine. Also, if a recording starts when I'm watching tv, then I switch to watching an app everything is fine, but if I'm watching an app when a recording starts it fails...every time. I get the notification, but the recording fails. Lastly, if I exit the app I'm using and return to tv halfway through when a recording should have started the channel switches and the  recording starts from that point

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Ben1708
First Poster
Options
TV

I’m having the same problem. Recording won’t start if I’m using an app but then does start if I switch to tv! I haven’t found a solution yet (other than recording the programme on a different tv!)

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chrislee73
Apprentice
Options
TV

Samsung support told me it’s not possible to use apps and record at the same time!

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John81uj
First Poster
Options
TV

I have the QE65Q90T, what was one of the top of the range 2020 TVs and ours does the same. Watching Netflix and any freesat TV fails to record. And some times the TV sheduled recordings just clear. There TV recording on these TVs is very subpar. Only works if on standby or watching trestrial TV. Do anything else it fails. 

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