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Recording fails when using an app!

(Topic created on: 22-05-2020 12:22 PM)
2176 Views
chrislee73
Apprentice
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Hi,

 

I have an UE50TU8500U. The record tv function works when I'm watching tv or when the tv is in standby, but fails when I'm using an app like Netflix or prime! What's that all about? Anyone else?

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12 REPLIES 12
Kazza61
Journeyman
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Time to back pedal...

So whilst my TV tells me it is fully up to date and no new firmware is available, it turns out there is but you have to download it to a USB stick and put into the TV that way.

Latest firmware (2200.9) for my model is here:

https://www.samsung.com/uk/support/model/QE65Q95TATXXU/

And much to my surprise - it fixes the recording issue and now programs can be recorded whilst using apps (I tested iPlayer, Prime and Plex so far and all good).

So it's worth searching for your particular model on line and upgrading Firmware that way.

Hope that helps someone - this issue has driven me crazy for a year now!!

ArcCom
First Poster
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Thank you for following up on this, I found this thread when having the exact same issue, was very disappointed thinking that was that. Just thought I'd come back and take a look and now I'll do that update! What a relief!

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Barry63
First Poster
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I have a UE55MU9000 with the same issue. Verified I have the latest firmware via manual download. Any further ways to fix the "failed recording when using an app" issue? Thanks

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