22-05-2020 12:22 PM in
23-05-2020 04:01 PM - last edited 23-05-2020 04:03 PM
Thanks for the reply, but you misunderstood. I mean my terrestrial tv recordings fail when I'm streaming/using an app. I'm not trying to record what is being played on the app.
23-05-2020 05:52 PM in
Correct. If I'm watching terrestrial tv or the tv is in standby everything records fine. Also, if a recording starts when I'm watching tv, then I switch to watching an app everything is fine, but if I'm watching an app when a recording starts it fails...every time. I get the notification, but the recording fails. Lastly, if I exit the app I'm using and return to tv halfway through when a recording should have started the channel switches and the recording starts from that point
31-08-2020 07:24 PM in
I’m having the same problem. Recording won’t start if I’m using an app but then does start if I switch to tv! I haven’t found a solution yet (other than recording the programme on a different tv!)
17-08-2021 10:04 PM in
I have the QE65Q90T, what was one of the top of the range 2020 TVs and ours does the same. Watching Netflix and any freesat TV fails to record. And some times the TV sheduled recordings just clear. There TV recording on these TVs is very subpar. Only works if on standby or watching trestrial TV. Do anything else it fails.
14-01-2022 09:23 PM in
Took me a while to figure out that my recording fails (on 65" Q95T) were all occuring when I was using apps. Technical support (I use the term incredibly loosely) told me to unplug everything and do a hard reset and leave the TV 2 hours! Then I had to set it all back up again and the problem remained. Really regret buying this TV. Am always massively disappointed whenever I try to access technical support from Samsung - they haven't a clue! I mentioned that other people on the forums have this problem too and guy told me "no they don't - they are just liars who hate Samsung!". Complete waste of time. No more Samsung for me in future.