QN95A - Random black screen persists

Obsydian · ‎01-11-2021

Anyone having such an issue whereby the TV just goes black screen, usually a few times in succession.

Have checked the one connect cables and hdmi same issue, affects Sky Q which never had such an issue with my prior Samsung TV.

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

xSteveuk · ‎01-11-2021

Hi,
Check you haven't
Clicked sleep mode/settings off
Check powersource

Check for update/firmware

Obsydian · ‎01-11-2021

Hi thanks I cannot find a sleep mode only power mode which is off.

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

Manc · ‎03-11-2021

I had this really badly with my PS5 and eventually fixed it by Turing off the automatic input change when I turned it on.

For some reason this has just started happening with sky TV which is a nightmare. I wonder if this again is to do with the HDMI input settings. Very frustrating, this is a well known problem but Samsung refuse to fix it.

Members_ZXZVp4z · ‎15-01-2022

I just got a Samsung 55qa95 and since day one having the same issue, it's been less than a week, typically while using Chromecast.

AndrewL · ‎16-01-2022

@Members_ZXZVp4z: Can you try heading to Settings > General > External Device Manager > Input Signal Plus, and enabling this for the HDMI port that you connect your Chromecast to? Do you notice an improvement following this step?

Members_ZXZVp4z · ‎16-01-2022

Hi AndrewL,

Thanks for the reply, I just checked, Input signal Plus is enabled for all my HDMI ports.

It usually happens within the first 10 minutes, it'll flicker from black screen to screen again around 3 or 4 times, and then it seems to be stable for a while. Really annoying though, and not sure if it's just with the chromecast, have only managed to use the TV for 4 days in total so far.

Major disappointment though.

Sam

BrightSmith · ‎25-01-2022

Has this been solved? I have exactly the same issue. I can't reproduce it. It appears randomly, sometimes directly after turning the TV on, sometimes after an hour or so.

I run nVidia Shield btw.

Koysii · ‎30-01-2022

I have this exact same issue my 75inch QN95A has been only 2 days of being hooked up and switched on. I have it connect to my 2019 Nvidia shield which was perfect with a premium quality hdmi cable on my old plasma TV and has been working fine since 2019. Now with this new TV when watching YouTube, netflix, Kodi or anything on the shield the screen becomes black and whatevers actually on the screen carries on playing without sound. It happens randomly for a few seconds here and there. It did come up with a notification stating check hdmi cable is attached so I pushed it as far as it can go to connect but problem still persists.

Changed to another hdmi cable but haven't noticed the issue yet but I will check again tonight.

Koysii · ‎01-02-2022

Well using this Amazon basics gold hdmi cable I had lying around, not sure where I got it from or with what gadget. It seems to have fixed the black screen issue. I will keep an eye on it and see if the problem persists.