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QE65QN800ATXXU picture

(Topic created on: yesterday)
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Dc1756
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Picture issue on my TV, software up to date , picture reset TV has ghost images and darker vertical line about 2 inches wide down the screen.  The TV had extended warranty until May 2027 this has eventually been confirmed by Samsung Warranty Team, Numerous screen shots and conversations with Customer Services over the last 6 weeks spoke to Technical conducted picture test and told they was nothing wrong with the picture.I have changed the one connect cable same issue on Terrestrial and Cable TV. I have today tried the one connect box on my brothers identical TV and picture is perfect, will be trying his box on my screen later and if the problem persists then it has to be the screen. Pulling my hair out with Customer Services has anyone had this issue, it’s like watching a 3d Picture without 3 d glasses, any advice would be most appreciated as I am considering raising the matter with the CEO to see if I can get the problem resolved thank

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