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Q90R regularly deletes apps

(Topic created on: 15-10-2022 04:47 PM)
246 Views
Vistrix
Journeyman

‎14-10-2022 05:03 PM - last edited ‎14-10-2022 05:05 PM

Options

My Q90R TV will pick an app to delete that I have installed forcing me to download it again from the Samsung store.

Apps that have been randomly deleted:

  • Discovery Plus
  • TikTok (this is the most common one)
  • YouTube
  • ITV Player
  • 4OD

There is no notification of this, I just have to check the home screen and notice the app is gone completely from the Apps section.

My TV is up to date with the latest firmware.

Does anyone know how to resolve this issue or what causes it?

Thanks

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1 REPLY 1
ChrisM
SuperStar

‎15-10-2022 04:47 PM

Options

That's very strange, @Vistrix! Have you tried resetting your Smart Hub, to see if that helps! Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub.