@Toejo78 wrote:
https://youtu.be/rb_8JIQYkIc
I sent this video to Samsung Tech support they keep telling me my email doesn't have any video attached when it clearly does. Then send me a customer service email asking me to complete a survey to see if they have fixed my problem. They will never admit this fault as its so bad it would lead to a class action lawsuit. Every t series TV has this problem in order to get to their advertised low input lag figure. Don't get me wrong as a TV for movies and video content it's fantastic. For games it's a lame donkey.
That is exactly what has happened to me. I sent a video attachment which clearly shows the scrolling lines and they replied saying I didn't attach the video. I replied attaching the video again and they have not gotten back to me since. This was over a month ago now. I've sent emails and called up but haven't managed to get any further with the supposed "technical team" that I was originally told to send my evidence to. I keep being told they will be in touch but they haven't contacted me once.
It seems like Samsung just don't want to take responsibility for it. It sucks for us because now we are stuck with these TVs (and in my case) with no prospect of sending it back for a refund unless Samsung cooperate as I'm way past the 28 day return period. It is by far the worst customer experience I've ever had and I don't even know how to do anything about it!
