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Q80T TV and Q70 soundbar

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Apprentice

Recently bought the Samsung Q80T and Q70 soundbar feeling confident they would work together. After setting them up, I found that the sound bar was not recognised by the TV via the eARC (HDMI) port, so it seems that Samsung have an issue with this port EVEN with their own product. I contacted the retailer and they are going to send me a new sound bar to try, but reading other post, I think it may well be the TV eARC port which is the problem. 

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Moderator
Moderator

Hi @Johng11 

 

Did you receive your replacement Soundbar and has it made any difference?

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Apprentice

No not yet expected next Tuesday. Will update once received.

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No problem! Thanks, @Johng11.

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New sound bar delivered, but still have a Problem. The QSymphony feature does not work as detailed on the Samsung website see below. When the sound bar is connected by eARC unable to select D.IN so the TV + sound bar does not appear in the TV sound output menu. Also in the source menu the sound bar is not recognised. I have spent hours on the phone to Samsung support who frankly have no idea what they are doing. I will now be asking my retailer to take back the TV and sound bar as it is not fit for purpose. Extremely frustrating now not a Samsung fan any more

Q-Symphony is only available when you connect the soundbar to the TV using an HDMI cable or an optical cable. You will also need to change the source on your soundbar to D.IN. To do this, press Source on the soundbar’s remote until “D.IN” appears.

Once the soundbar has been connected and D.IN is set, “TV+Soundbar” will appear under the Sound Output menu of the TV. Select the corresponding option. Now Q-Symphony will activate, and you’ll hear amazing surround sound.

 

 

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First Poster

Have you tried reseting using this video

https://youtu.be/IbLeyU4MLKc

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