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Original topic:

Q80R 65” Faint horizontal lines across screen

(Topic created on: 13/07/20 21:48)
MWheat4418
Apprentice
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TV

I have only had my tv for 4 months and it has developed lines, from top to bottom, right across the screen. Has anyone any ideas what the issue could be?

 

Thanks

image.jpg
QE65Q80RATXXU

 

software version 1356.2

 

 

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10 REPLIES 10
ChrisM
Moderator
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Hi @MWheat4418 

 

That's not what we like to hear. We're not able to see the lines too clearly from the photo provided. Are you able to send us another photo please? Do the lines appear if you run a picture test on the TV? Go to Home > Settings > Support > Self Diagnosis > Start Picture Test.

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MWheat4418
Apprentice
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Hi Chris,

 

I now have an engineer booked to replace the screen? Not great...

FE79DAF1-9667-4541-AAFF-A76224773B69.jpeg


here's a picture from the screen test. The lines going across are not an effect from the camera, they are always there. They are dark on the left and fade to white on the right of the screen. Suddenly appeared whilst watching a film. 

thanks for replying though.

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KingFunk
First Poster
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Hi there,

 

Just started to get this same issue yesterday on the QE49Q80T I bought last week:

 

TV2.jpgTV5.jpg

 

Samsung are going to send an engineer out - what happened with yours?

 

Thanks!

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Kram2
First Poster
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55C2B9A7-9656-485E-AEA2-2A8DD1DD2C54.jpeg

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Kram2
First Poster
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This is right out of the box . Is going back for sure

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MWheat4418
Apprentice
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They came out and replaced the panel. All is good now but the engineer said he’s never seen it before... doesn’t sound right!

Kram2
First Poster
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TV

I wouldn’t consider a repair to a brand new TV so the courier is picking it up tomorrow. 

 

Ive kept the faith as already ordered another Samsung, this is the first time I’ve had an issue with their products so all good

 

Glad yours got resolved too 👍 

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Kram2
First Poster
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For reference thought I better post the model number as I found this via a google search myself 

 

Samsung 55In UE55TU7020KXXU Smart 4K UHD HDR LED Freeview TV

 

Great service from Argos as delivered / reported / picked up in <24hrs

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Paige777
First Poster
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What was the problem with yours?

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