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Original topic:

Q800t 8k freezes all the time

(Topic created on: 10-04-2020 10:37 PM)
Naramarth
Pioneer
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TV

There are many times in which the TV freezes the same way Windows does before a blue screen error. It freezes for 3-5 secs, producing a really unconfortable noise similar to a motor trying to start, and then continues as if nothing happened. Find attached video in which sound freezes but not image this time.

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(view in My Videos)

 

TV is in warranty period, so if this problem persists I will change the TV for another one, but I would like to know if there is anything I can do to solve it.

 

I have performed TV diagnosis and is ok. I have restored system default configuration, and that neither solved the problem. TV software version is updated too. TV signal is 100% quality with 0 error packages. 

 

Freezing happens both with normal TV, Youtube and also reproducing video from pen drive. So it is not an app software issue, seems like a CPU problem. It happens twice a day approx.

 

Is it a CPU problem because TV system architecture is not correct, or is there anything I can do to solve this problem? Thanks in advance.

 

Edit: 12/04/2020: It really seems a problem of CPU and/or RAM consumption, so I am defintely returing it to the store.

3 REPLIES 3
Naramarth
Pioneer
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TV

Post edited to include video.

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Zooiez
Journeyman
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TV

I have this TV coming this weekend and I am concerned about what you are experiencing. Did u fix it? Any more info?

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MakemBill
First Poster
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TV

I am having the exact same problem. It’s happeneda number of times. It sounds like a CPU is frying and the screen freezes. Have you, or anybody else, had any resolution over this problem? 

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