12-08-2018 08:10 PM in
Hello People of Samsung I have a 40" 4K UHD LED 6 Series MODEL CODE: UN40KU6300 which had for about 2 Years and I notice these light Purple Patch Spot on my Screen. I did all the test and still shows these Purple haze discoloration spots on my screen one is in the right corner and the other one is in the Middle of the screen. " I would like to know what causes the Problem and if there is a simple FIX to remove these annoying big purple spots? If anybody know or have Youtube Video that can show me how to fix this problem Please post. To be honest I love this Samsung 4K TV and was about to buy a couple more for my business and House but, I have to reconsider because Samsung has not address this issue. After doing my research I notice a lot of People been having this same Problem with Purple Blueish spots showing up on their Samsung 4K LED TV SCREENS. Once again if anyone knows how to FIX and get rid of the Purple Clouds off the Screen Please reply.
18-08-2018 10:57 PM in
THERE is already a thread for this. In short, alot of us have this issue, Samsung will just tell you to go to authorized repair shop in which they will say you need to replace the pane which cost as much as tv. Unless it's still in waranty. But most of ours started having this issue at the 2 year mark. Basically, your out of luck. And it will develop more. I started with 1, now I have 5.
25-08-2018 05:46 AM in
Same issue for me. A couple months ago I had 1 spot and now there are 4. If I knew the TV would have only lasted less than 3 years I might as well had purchased a cheapo brand. Very disappointed in Samsung.
28-08-2018 07:15 AM in
If you are in the UK you can claim against the retailer or credit card company, it's the retailer your contact and strongest legal rights are with. Goods should be free from manufacturing faults and last a reasonable amount of time, up to 6 years in some cases. Know your rights here https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product
Unfortunately Samsung TVs seem to be buggy and prone to problems with next to no support or care from Samsung, lesson to be learnt, don't buy a Samsung TV.
08-01-2019 02:30 PM in
21-02-2019 12:54 AM in
It is not just Samsung. It is all flat screens. I have had 2 Vizios do the same thing. I bought warranty though, so I got a gift card in the amount I paid for the TVs and just bought new ones with new warranties. I have also seen threads on Sony TVs etc.