07-01-2021 07:16 AM in
I've got a 2020 Samsung Smart TV, the STV app was pre-installed and worked fine at the start but towards the end of 2020, the app stopped working. It does load, the adverts before your selected programme do play after taking a long time to load and with lots of buffering but the programme itself no longer plays and eventually it just times out? Pretty frustrating, can anyone help please?
09-01-2021 05:10 PM in
Could we take the model code and software version of your TV? Go to Home > Settings > Support > About This TV. Also, have you tried a Smart Hub reset of the TV? Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub.
06-07-2021 09:06 AM in
Hi Anne I am having the same issue with my Samsung which I bought in March Did you manage to resolve the problem ? I have bought an Amazon firestick which plays ok but it has a different version of player ( 4.11.2 FTV ) my tv version is is 4.1.2
19-09-2021 03:13 PM in
I have the same problem with stv player not working, I access the stv player via the internet page on the TV and everything works fine. There is differently a glitch with the STV player and the samsung software. The Self Diagnosis is greyed out one the latest version of software ?