Pre-installed STV Player App on Samsung TV no longer working

[AnneK1]

I've got a 2020 Samsung Smart TV, the STV app was pre-installed and worked fine at the start but towards the end of 2020, the app stopped working.  It does load, the adverts before your selected programme do play after taking a long time to load and with lots of buffering but the programme itself no longer plays and eventually it just times out?  Pretty frustrating, can anyone help please?

[ChrisM]

Hi @AnneK1 

Could we take the model code and software version of your TV? Go to Home > Settings > Support > About This TV. Also, have you tried a Smart Hub reset of the TV? Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub.

[AnneK1]

Hi Chris, tv details as follows, not tried resetting the hub, should I?  Only had the tv for 6 months. 

QE55Q90RATXXU

Siftware T-MSMDUEC 1372.2, B6970101/070204, BT-S

[ChrisM]

There does appear to be an update to your TV to version 1374.0. Try updating to this through Home > Settings > Support > Software Update > Update Now.

Let us know how you get on.

[AnneK1]

Hi Chris, just tried that but that update is not available and after running the check says the software version I quoted was the up to date version?

[Casso]

Hi Anne I am having the same issue with my Samsung which I bought in March Did you manage to resolve the problem ? I have bought an Amazon firestick which plays ok but it has a different version of player ( 4.11.2 FTV ) my tv version is is 4.1.2

Peter C

[neilpayne]

I have the same problem with stv player not working, I access the stv player via the internet page on the TV and everything works fine. There is differently a glitch with the STV player and the samsung software. The Self Diagnosis is greyed out one the latest version of software ?

[JCF]

I am having same problem 

[JCF]

same problem. QE49Q80TATXXU Software is up to date

[DodG]

Older Samsung TV. I get stv player but old version and can't seem to update. Other apps do update