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Pre-installed STV Player App on Samsung TV no longer working

(Topic created on: 09-01-2021 05:10 PM)
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AnneK1
Journeyman
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I've got a 2020 Samsung Smart TV, the STV app was pre-installed and worked fine at the start but towards the end of 2020, the app stopped working.  It does load, the adverts before your selected programme do play after taking a long time to load and with lots of buffering but the programme itself no longer plays and eventually it just times out?  Pretty frustrating, can anyone help please?

10 REPLIES 10
ChrisM
SuperStar
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Hi @AnneK1 

 

Could we take the model code and software version of your TV? Go to Home > Settings > Support > About This TV. Also, have you tried a Smart Hub reset of the TV? Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub.

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AnneK1
Journeyman
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Hi Chris, tv details as follows, not tried resetting the hub, should I?  Only had the tv for 6 months. 

 

QE55Q90RATXXU

Siftware T-MSMDUEC 1372.2, B6970101/070204, BT-S

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ChrisM
SuperStar
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There does appear to be an update to your TV to version 1374.0. Try updating to this through Home > Settings > Support > Software Update > Update Now.

 

Let us know how you get on.

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AnneK1
Journeyman
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Hi Chris, just tried that but that update is not available and after running the check says the software version I quoted was the up to date version?

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Casso
First Poster
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Hi Anne I am having the same issue with my Samsung which I bought in March Did you manage to resolve the problem ? I have bought an Amazon firestick which plays ok but it has a different version of player ( 4.11.2 FTV ) my tv version is is 4.1.2

Peter C

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neilpayne
First Poster
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I have the same problem with stv player not working, I access the stv player via the internet page on the TV and everything works fine. There is differently a glitch with the STV player and the samsung software. The Self Diagnosis is greyed out one the latest version of software ?

 

 

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JCF
First Poster
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I am having same problem 

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JCF
First Poster
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same problem. QE49Q80TATXXU Software is up to date

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DodG
First Poster
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Older Samsung TV. I get stv player but old version and can't seem to update. Other apps do update
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