10-07-2019 09:26 PM - last edited 08-10-2019 04:42 PM
Sadly, the answer is to switch your device to SDR. You can sit in a pitch black room and mess with settings all you want - that won’t fix it.
This means that you have to notice, or know, that the video you want to watch will be streamed in Dolby Vision HDR and change a setting every time (then change it back - what a pain!) to accommodate this.
a) *EDIT* THE INFORMATION IN a) BELOW IS WRONG. I HAVE LEFT IT IN PLACE SO AS NOT TO CONFUSE PEOPLE WHO SUBSEQUENTLY RE-READ IT. IT APPEARS THAT, FOR MORE MODERN TELLYS AT LEAST, THE OPTION ("INPUT SIGNAL PLUS" IN SETTINGS/ GENERAL/ EXTERNAL DEVICE MANAGER) FOR TOGGLING BETWEEN HDR AND SDR ONLY FUNCTIONS IF YOU ARE WATCHING VIA AN EXTERNAL DEVICE SUCH AS AN APPLE-TV OR A FIRESTICK. IF YOU ARE USING THE TELLY'S OWN SMART NETFLIX APP THERE APPEARS TO BE NO OPTION TO TOGGLE BETWEEN HDR AND SDR.
a) If watching via the Netflix smart app on the Samsung HDR telly itself, turn off the HDR settings in the telly’s General/ External Device Manager settings which set the input ports for HDR. Usually called HDMI UHD Colour or Input Signal Plus. (EDIT: NO, THAT WON'T WORK. )
Now the Netflix Dolby Vision HDR video will still play in 4k/UHD but only in SDR. (And only in 8-bit) But, at least, you can see it without having to sit in the coal cellar.
(May cause unwanted changes to other devices connected to the TV)
Remember to turn those settings back on again for non-HDR Netflix videos and for all Amazon etc. videos.
b) If watching via an AppleTV 4k connected to a Samsung HDR TV the following are usually the best Video settings in the AppeTV for everything except Netflix HDR videos. I recommend using them all the time:
- 4K SDR (Yes, SDR!) in 50Hz (UK) or 60Hz
- Chroma 420 (To enable 10-bit on most, not-super-expensive, Samsung tellys)
- Match Content > Range and Frame Rate both turned on.
Now, to watch a Netflix Dolby Vision HDR video in SDR on a Samsung HDR TV, simply turn off Match Dynamic Range (only) in the Match Content setting referred to above. EDIT :SO LONG AS YOU HAVE SET YOUR APPLE-TV TO SDR AS I HAVE RECOMMENDED ABOVE.
Now the Netflix Dolby Vision HDR video which you want to watch will still play in 4k/UHD but only in SDR. (And only in 8-bit)
Remember to turn that Range setting back on again for non-HDR Netflix videos and for all Amazon etc. videos.
EDIT: NOTE THAT, IF YOU ALTERNATIVELY ELECT TO TURN OFF HDR WHEN USING AN APPLE-TV BY USING THE "INPUT SIGNAL PLUS" SETTING IN YOUR SAMSUNG TV SETTINGS, THAT WILL WORK BUT THEN YOUR APPLE TV WILL SENSE THAT IT IS NO LONGER CONNECTED TO AN HDR TV AND WILL PROBABLY ALTER SEVERAL OF IT'S OWN SETTINGS.
EXPLANATIONS:
Firstly, the “best” AppleTV settings shown above will allow SDR Videos and the Home Screen to display correctly and then, when you start to play any HDR video, the AppleTV automatically switches itself to output HDR ( and automatically back to SDR again, when done.) EDIT: UNLESS, OF COURSE, YOU HAVE TURNED OFF THE "MATCH RANGE" OPTION IN ORDER TO WATCH A NETFLIX DOLBY VISION VIDEO.
Netflix outputs it’s HDR videos in Dolby Vision HDR format. Many brands of telly display this OK but Samsung tellys are designed to use the rival HDR10+ format. Dolby Vision formatted videos display badly on Samsung TVs. Full stop!
Amazon Prime output their HDR videos in HDR10+ format so they display nicely on Samsung tellys.
Netflix claim to output HDR in both Dolby Vision format and in vanilla HDR10 (without a +) format. Presumably, if we could get them to send HRD10 (without a +) format videos to our Samsung TVs that would fix the problem. But, I rang Netflix, and it seems (in a very vague conversation) that this is not possible unless our AppleTVs could somehow request it.
Dolby Vision vs HDR10+. Who will win the battle to become the industry standard?
Note that this correct AFAIK on 08/10/2019 and may change in future. Those of us who just bought new Samsung TV sets will be keeping our fingers crossed!
EDIT: MY APOLOGIES FOR THE EDITS!
28-07-2020 03:29 PM
Yes please do it asap i saw for ur tv the update is already there checked it last night. But currently Samsung.com/pt is not working some but probably ur regional site works.
28-07-2020 03:43 PM - last edited 28-07-2020 03:47 PM
I played some Last of Us 2 after I did the update on my TV and it was much brighter too in HDR.
There is an update for that tv too, not sure what size you have though
https://www.samsung.com/uk/support/model/UE43TU7000KXXU/#downloads
28-07-2020 03:54 PM
I went to the store where I bought my TV, show them the email from SAMSUNG acknowledging the problem with HDR and I was able to exchange the SAMSUNG for an LG OLED TV... paid a few more euros, but it was completely worth it: LG works flawless with HDR and Dolby Vision! Problem solved...
28-07-2020 04:23 PM
Thanks for the update, I'll download the update when I get home. I'll let you know if it fixed anything. Fingers crossed.
28-07-2020 04:26 PM
I have the 55" and found the update. Thanks, I'll check out Last of us as soon as I can after doing the update. Have an encounter I can play with some really dark scenes.
28-07-2020 08:03 PM
Please keep us posted
29-07-2020 02:35 AM - last edited 29-07-2020 02:41 AM
Basically, the RU is 2019 UHD and the TU is 2020 model with UHD
I would be cautious about applying the correct firmware from the correct region website.
The UK/European firmware from sites mentioned earlier do NOT have the same firmware for the Asia/Pacific Region.
29-07-2020 02:39 AM
Anyone with a NU7100 get the update yet?
29-07-2020 06:31 PM
How important is it to download the firmware for your region?
30-07-2020 12:38 PM
@Voss wrote:
How important is it to download the firmware for your region?
I think it is only advisable to download firmware for your own region, as there can be differences. Generally there are global updates that can be installed over the air and there are regional updates that can only be installed via USB. (this information was posted on the German Community)For instance some firmware may deal with a particular issue in one country , could be intoduced in say France or Netherlands as it deals with specific French or Dutch issues. Though it may be the case that it is a universal issue but particularly pressing in one country and will released to others markets such as Uk shortly afterwards.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.