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One connect box not working

(Topic created on: 12-05-2024 03:09 AM)
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Glenn119
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I have a recently purchased (Oct 2022) 2022 Frame TV model QN55LS03BAFXZA and the tv just went off 1 night while I was watching tv. I cannot get the tv to come back on and it doesn’t seem to be getting power from the one connect box as I cannot see a power light on either box or tv. I checked the outlet and it is powered so I think the issue is with the one connect box. Is there a way to tell if the issue is with the one connect box? Can I just replace the one connect box? I have seen some posts that say the one connect box is matched to the individual TV. Is this easy to replace? Any help troubleshooting would be greatly appreciated. 

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AndrewL
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@Glenn119: I'm sorry to hear that you have encountered this issue. In this instance, please take a look at the steps on page 219 of the user manual by following the link below (titled 'Unable to power on').

https://downloadcenter.samsung.com/content/UM/202404/20240424184404691/BN81-22795C-670_EM_OSNDVBEUB_...

 

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Beta22
Voyager
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Although unlikely, you could also check that the issue is not with the power cable. If you have any other equipment that uses the same rated figure 8 cable (assuming you have the UK version), you could try swapping out the cable to rule out a cable or fuse issue.
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dly001
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I have an older Samsung curved tv and the one connect got damaged from a near by lightening strike and the service center (best buy) replaced it still work 8 yrs later. 

but my new QLED just did the same thing your tv did and I'm haveing a hard time trouble shooting and Samsung just wants me to buy a new tv and I'd rather not spend 5k if I can spend 500. did you find anything on your tv yet?

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