Nowtv App not now, showing UHD pictures

[Sadssandiford]

I've got a 65" S90C and have been watching UHD on the NowTV App on the TV.  Just been away for a week and now it's not giving me the option to watch UHD. 

I've got a Roku 4k Stick and that is giving me the option of watching UHD, so it's not my NowTV subscription. 

I've deleted the NowTV app and reinstalled it, still no UHD. 

It was working a week ago.... 

Any ideas... 

Brent Sandiford

[mikey_57]

I have the same problem, F1 only shows as HD, paying for Ultra boost without the benefit. Definitely, since the 2013 update tizen 8, both my other samsung tvs UHD is displaying, so is my fire stick. How long will this take ? Samsung Q90C TV. Uk.

[PaulM1]

Hi, everyone. We appreciate the feedback that's been provided here.

We have been made aware that updates will be applied to NOW TV's servers with an expected date of November 26th, and that this should resolve the issue without any intervention required on your part.

[Members_ZzTivcA]

Thank you PaulM1.  That’s something for us all to look forward to. 

[mikey_57]

That's good to know. I'm looking forward to the update.

[RBZ5416]

Email from Now this morning:

"Thanks for getting back to us. I'm really apologies for the delay in response. 

Currently few of our members are facing the same issue. We are aware of the issue. Our relevant team is working on it. Once the issue has been resolve we will notify you through email. 

Please keep an eye on the email for more details."

Doesn't sound like they're expecting an imminent fix...

[Leonthelegend11]

No joy as of yet, any update with this do we know?

[PaulM1]

The latest update I have is that the update is being rolled out from today, so I'd recommend giving this a day or two to see any changes taking effect.

If I hear anything contrary to the previous update, I'll be sure to note it in this thread.

[gilbert90]

Checked today and my app now has uhd content available..... however i did have to delete app and reinstall for it to work.
If unsure how to do this follow these steps
1. Press home button
2. Go to 'apps' tab scroll to bottom of screen select app settings
3. Scroll across to find now app. Then down to select delete
4. To reinstall press home, then left to open side pane, select search
5. Search 'now' and install the app, open and login to app. When logged in uhd content should be available(live and on demand)

If you want 5.1/atmos enabled you must do the following in the now app....

When in the now app scroll across top bar to the settings cog symbol, down to sound settings and change to 5.1/atmos

[RBZ5416]

Same here, new app version 9.10.4.

[Face on the Bass]

Yes, after installing new update, UHD/HDR and Atmos now work. Should say that a TV reboot is required for update to take effect.