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Software update stuck on version 1150

(Topic created on: 07-11-2024 12:54 AM)
1034 Views

I have this problem too

kalebmc
First Poster
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Samsung tv model UN43J5200 will not update. System software stuck on version 1150.
Diagnostic tests return error codes 
ERR-0001 and ERR08005.  Smarthub streaming is slow and sporadic. 

I am unable to locate an updated software version on Samsung support website for re-install via USB. 
I would really appreciate a link to it if available 

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1 REPLY 1
JordanS
Moderator
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Looking at your model number, this TV is a North American model rather than a UK model. You can tell this as it begins with UN, rather than UE. We would recommend reaching out to Samsung US to see if they can supply the update file to you. Their contact page can be found below. 

https://www.samsung.com/us/support/contact/

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