Hi, I have a new Samsung Qn95b55 with Virgin V6 box, Nintendo switch, and Facebook Portal connected. When I turn off the virgin box and turn it back on the picture is lost but menus and sound still work. I have isolated the problem to the Portal - if I disconnect the Portal, while the virgin input is selected, the picture returns. I have tried different Hdmi cables on each input and the same still happens, even with hdmi 2.1.
Any ideas what might be causing this and possible solution (other than only connecting the portal when needed).
Thanks Paul