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Lines on screen

(Topic created on: 19-12-2022 11:51 AM)
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Simbardos
First Poster
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Hi,

I’ve recently started having issues with the screen on my QE55Q9FNA. It is solved temporarily by either turning off the one connect box completly or removing the wire from the back of the tv but it always returns after varying amounts of time. Has anyone else had this issue, and how was it resolved. Any help would be appreciated.

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2 REPLIES 2
TessM
Mastermind
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Hi @Simbardos ,

 

if this stopped when the One Connect Box get disconnect it may be down to a port/connectivity issue. To get this looked at and the issue sorted please do get in touch with our Support line. If you are based in the UK you can reach them on 0333-000-0333.

 

For other countries please do follow this link to find their contact details: SAMSUNG | Samsung UK

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bazzar75
Apprentice
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My £1800 Samsung TV developed this problem in the first year, Samsung customer care not interested. I fixed it by replacing the ribbon cables (bought off eBay) from the mainboard to the screen. Couldn't get 4k picture though. Samsung TVs are garbage. Replaced with LG Oled which is 100x better
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