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New TV One Connect Issue

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Apprentice

I have just purchased a new QE65Q90R. I set everything up, connected it to my sky tv box and it seemed to be working.  After just a few seconds though, the sky programme disappeared and was replaced by the image below.  The sound of the TV programme was still working through the tv speakers.  I connected it to my nintendo games console and the same image appeared.

Samsung TV.jpg

 

Can anyone advise what this image means or what the problem is?  Is it a fault with the one connect cable?

 

Thanks in advance.  Any help would be much appreciated.

 

Paul

 

 

13 REPLIES 13
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Cool. Thanks for the reply Paul. Do you have the number you contacted?
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I'm pretty sure I just used the online chat function via their website.
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Hi Colm23, I have the same problem. Did you manage to find a fix?
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Same, hung on wall for at least a year then started shutting off, Then started blinking then came the tv and hdmi box with the cable and arrows in the middle. I took down and a couple days later did the reset fiddled with the cord at the box after insection and I got netflix and prime video. few days couldn't get that. the menu tries to pop up but it's like froze.
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