23-11-2019 10:42 PM
I have just purchased a new QE65Q90R. I set everything up, connected it to my sky tv box and it seemed to be working. After just a few seconds though, the sky programme disappeared and was replaced by the image below. The sound of the TV programme was still working through the tv speakers. I connected it to my nintendo games console and the same image appeared.
Can anyone advise what this image means or what the problem is? Is it a fault with the one connect cable?
Thanks in advance. Any help would be much appreciated.
Paul
Solved! Go to Solution.
10-01-2022 08:24 PM
Colm23,
I have the exact same issue that you have... Could you fix it?
10-01-2022 09:01 PM
My issue was a faulty cable from the tv to the one connect box. As I had just purchased the tv, Samsung sent me a replacement cable which resolved the issue.