Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

New TV One Connect Issue

(Topic created on: 23-11-2019 10:42 PM)
16888 Views
PaulSolo
Journeyman
Options

I have just purchased a new QE65Q90R. I set everything up, connected it to my sky tv box and it seemed to be working.  After just a few seconds though, the sky programme disappeared and was replaced by the image below.  The sound of the TV programme was still working through the tv speakers.  I connected it to my nintendo games console and the same image appeared.

Samsung TV.jpg

 

Can anyone advise what this image means or what the problem is?  Is it a fault with the one connect cable?

 

Thanks in advance.  Any help would be much appreciated.

 

Paul

 

 

0 Likes
Go to solution
21 REPLIES 21
Sebak2003
Apprentice
Options

Colm23,

I have the exact same issue that you have... Could you fix it? 

0 Likes
PaulSolo
Journeyman
Options

My issue was a faulty cable from the tv to the one connect box.  As I had just purchased the tv, Samsung sent me a replacement cable which resolved the issue.

0 Likes