Love our 75” tv so bought the Crystal HD 55”. Turning into a nightmare...appeared to set up ok this afternoon but now it either freezes, quickly times out reverts back to previous Chanel before I can do anything on home apps etc...and worst of all I can’t do a factory reset because it times out and returns to the previous Chanel...so fed up. Have done the hard and cold resets...starts up fine for about 2 mins and then it’s like a brick once more...can anybody offer any advice other than return it please?
Hi @Tad Bleidd Good advice from @Betareviewer . Would firstly check that you have latest firmware on Samsung Support here https://www.samsung.com/uk/support/ If have latest firmware or does not solve it Advisable to disconnect and switch off at the mains for around 5 minutes before trying again.
Thank you for taking the time to answer. I followed your instructions but no joy...after numerous attempts to allow Samsung remote access I was told needed an engineer to call. Have returned the tv.