New 55” Tv either freezes or just returns to the HDMI or Samsung chanel

[Tad Bleidd]

Love our 75” tv so bought the Crystal HD 55”.  Turning into a nightmare...appeared to set up ok this afternoon but now it either freezes, quickly times out  reverts back to previous Chanel before I can do anything on home apps etc...and worst of all I can’t do a factory reset because it times out and returns to the previous Chanel...so fed up. Have done the hard and cold resets...starts up fine for about 2 mins and then it’s like a brick once more...can anybody offer any advice other than return it please?

[Betareviewer]

Have you tried disconnecting everything from the TV then trying a factory reset. also have you been able to check if there is a firmware update for the TV. You can download updates from Samsung on to a USB stick and installing it. Is the control panel on the TV sticking at all or any buttons on the remote stuck.

Failing all of that I would definitely getting the TV checked as you shouldn't be having issues with a new TV like that.

[JAMES4578]

Hi @Tad Bleidd  Good advice from @Betareviewer .   Would firstly check that you have latest firmware on Samsung Support here https://www.samsung.com/uk/support/  If have latest firmware or does not solve it  Advisable to disconnect and switch off at the mains for around 5 minutes before trying again.

[Tad Bleidd]

Thank you for taking the time to answer.  I  followed  your instructions but no joy...after numerous attempts to allow Samsung remote access I was told needed an engineer to call.  Have returned the tv.

[Tad Bleidd]

Thank you James4578 it appears the tv had a fault...sent it back