17-11-2019 03:42 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi All,
I have a 32 inch smart tv (Model # UN32M4500BFXZA) and I cannot connect it to the internet. I go to the network setting (Settings -> Network-> Open Network Settings) it provides me the options of wired or wireless. When I select wireless, it looks like it's loading but then times out and will not allow me to get to the next screen to enter any information manually.
Has anyone else experienced this issue? I have read a few posts on here and have reset my internet, my TV, and unplugged my tv, but cannot get to the next screen to try the other fixes.
Thanks in advance for all the help!

17-11-2019 11:13 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
If the issue persists, please go to Settings > Support > Software Update, and check your current software version. If it is below version 1270.7 then please follow the link below and download the current version to a USB stick, which you can then use to update the TV manually: Settings > Support > Software Update > Update Now.

17-11-2019 11:14 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
28-11-2019 05:25 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
19-11-2020 07:38 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Same exact problem with mine. Factory reset didn’t do anything but make me lose all of my data. Did you ever find a solution to this?
