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No audio is coming through AirPods 4 while conecting to Samsung TV (model QE65Q70)

(Topic created on: 11-12-2024 08:50 AM)
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Jure4
Journeyman
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I'm experiencing an issue with my AirPods 4 with Active Noise Cancellation when connecting to my Samsung TV (model QE65Q70). While the AirPods successfully pair and connect to the TV via Bluetooth, no audio is coming through the earbuds. I've tried adjusting the volume using both the TV remote and the AirPods' volume controls, but this hasn't resolved the issue. The TV's internal speakers still work normally.

I'm wondering if this could be a software compatibility issue that Samsung could address through a firmware update for the TV. Has anyone else encountered similar problems, and are there any known solutions? I've already tried:

  • Ensuring the AirPods are properly connected in the TV's Bluetooth settings
  • Adjusting all volume controls
  • Disconnecting and reconnecting the AirPods
  • Checking that the TV's audio output is set to Bluetooth

Also, could you please confirm if the Samsung QE65Q70 TV model is fully compatible with AirPods? If this is a known issue, is Samsung planning to release a software update to improve compatibility with Apple audio devices?

Thank you!

7 REPLIES 7
Glenntech
Samsung Members Star ★★
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Have you tried asking on an Apple forum?
Could be Apple needs to allow compatability
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Jure4
Journeyman
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I will do it. let you know.

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Jure4
Journeyman
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Jure4
Journeyman
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Apple answer me in the chat that: "nfortunaltely I cannot provide support for the connection between the AirPods and third party devices. If you have apple devices to test with the AirPods we can check if the AirPods itself are funtioning. However with connection issues with third party apps we can't provide support, I'm sorry for that." In my point of view Samsung as sending divice need to solve this issue.

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Matthaus14
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Same issue here.

Airpods 4 ANC and Samsung 7 series (RU7100).

I can connect to TV , I have OS beeps and audio on local antenna TV transmission but no audio on any streaming app. 

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Varunm
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The same thing is happening with me. It starts working for me once when I have to play something, I have to go to the Sound Output and even though the Airpods are  selected as the sound output, I still have to toggle between, TV Speaker, Optical and then my Airpods. Once I do that the Audio starts to play in my Airpods. But this is still not a permanent fix as I have to keep doing the same thing as it keeps on getting disconnected whenever I pause the movie, fast forward it or rewind the movie. 

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Perchetti
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same  issue airpods4  samsung ue55cu7172uxxh. Netflix and Apple Tv no sound untill reconnect. Previously Airpods2 no problem. 

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