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Original topic:

Netflix app won't load on UE48H6670

(Topic created on: 21-08-2021 11:04 AM)
Johnny32
First Poster
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TV

Netflix app stopped working yesterday, won't load on Samsung UE48H6670. Software version T-MST14DEUC-2900.0. Sub-micom Version: T-MST14DEUS-1008.

Smart Hub Information: 

Apps version: 6.1741

Other apps work, tv is connected to internet. I have unplugged, waited and re-plugged. 

Can you help me with this?

thanks

6 REPLIES 6
eoghandl
Apprentice
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TV

Same problem on a Samsung UE32H6400. Tried all the things that Netflix and Samsung recommend but app still goes black before profile choice.

leicesterMan
Voyager
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TV
Maybe Samsung has pulled the plug on yet another app , YouTube will probably be next,
JAMES4578
Samsung Maker ★
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TV

Hi @Johnny32  At the moment it is just pre 2012 Tv's which are reported are  being incompatible with the Netflix app,whilst you have a 2014 model.  You do have the latest  firmware though. I would suggest that after unplugging you reinstall the Netflix app. However if this does not make a difference suggestions to try are a Factory Reset, Rebooting Router (by unplugging) and changing the DNS settings. Go to Network-Network Settings-DNS settings and change from Automatic to Manual.  Enter 8.8.8.8 or 8.8.4.4     (the Google Servers) There are other alternatives in this article should you wish to try them .  https://www.lifewire.com/free-and-public-dns-servers 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.

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eoghandl
Apprentice
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I have done all these things and they have made no difference.

eoghandl
Apprentice
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And, now it’s started working again.

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Johnny32
First Poster
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TV

Thanks, will try all this when I get time. For the moment I have a workaround with an old freeview box. 

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