30-08-2022 01:18 PM in
I have the above tv now for around 4 weeks and generally love it, however twice now i have not been able to launch Netflix, I just get a black screen. in support the software update is greyed out, as is device care.
Unplugging the tv from the mains and plugging it back in fixes all of the above issues for a week or two.
I'm assuming there is a memory leak in the netflix app or smart hub or something is blocking the loading. other apps still load ok
Is anyone else having this issue or have a better fix?
Tv is connected to the internet via ethernet
TV model: QE55QN95BAT
30-08-2022 05:29 PM in
HI @WadoAdi You do have the latest firmware, 1304.1 was just released 8 August. However software updates should at least be accessible as long as source is Tv. otherwise can be downloaded to USB via the samsung support site.
Firstly I would suggest reinstalling the Netflix app via Apps-Settings to see if that makes a difference https://www.samsung.com/uk/support/tv-audio-video/how-do-i-manage-apps-on-my-smart-tv/ However if not would recommend trying a Factory Reset.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
31-08-2022 05:59 PM in
thanks, I have reinstalled Netflix, no option to uninstall as it's one of the shipped apps, selecting the option to reinstall seemed to reinstall the app.
the very next day I had the same issue.
repetitively hit home followed by Netflix it did load without unplugging the TV. next time it happens I will leave it on the black screen for 10 mins and see what happens!