Netflix app won't load on UE48H6670

[Johnny32]

Netflix app stopped working yesterday, won't load on Samsung UE48H6670. Software version T-MST14DEUC-2900.0. Sub-micom Version: T-MST14DEUS-1008.

Smart Hub Information: 

Apps version: 6.1741

Other apps work, tv is connected to internet. I have unplugged, waited and re-plugged. 

Can you help me with this?

thanks

[eoghandl]

Same problem on a Samsung UE32H6400. Tried all the things that Netflix and Samsung recommend but app still goes black before profile choice.

[leicesterMan]

Maybe Samsung has pulled the plug on yet another app , YouTube will probably be next,

[JAMES4578]

Hi @Johnny32  At the moment it is just pre 2012 Tv's which are reported are  being incompatible with the Netflix app,whilst you have a 2014 model.  You do have the latest  firmware though. I would suggest that after unplugging you reinstall the Netflix app. However if this does not make a difference suggestions to try are a Factory Reset, Rebooting Router (by unplugging) and changing the DNS settings. Go to Network-Network Settings-DNS settings and change from Automatic to Manual.  Enter 8.8.8.8 or 8.8.4.4     (the Google Servers) There are other alternatives in this article should you wish to try them .  https://www.lifewire.com/free-and-public-dns-servers 

[eoghandl]

I have done all these things and they have made no difference.

[eoghandl]

And, now it’s started working again.

[Johnny32]

Thanks, will try all this when I get time. For the moment I have a workaround with an old freeview box. 

[Members_CwsSTyB]

I've had this issue for around a month 🙈, and happy to say that after trying everything, changing the DNS settings to 8.8.8.8 has worked, thank you so much as I was loosing the will to live 🤣... Thank you 👍

[JAMES4578]

@Members_CwsSTyB  Glad it is now sorted, you should be in a happier state of mind