My tv has completely died after just two years - what can I do?

[Jaypee11]

I bought a Samsung QE50Q60TAU in May 2021 and a week ago it completely died.  It’s used for about three hours most days and hadn’t been moved or knocked.  I’m told now it cannot be repaired.  Surely this is wrong and unacceptable?  Has anyone else had this?  Every other TV we have had has lasted years and years - are Samsung TVs really rubbish?  I certainly won’t be recommending or buying them again.  Thanks! 

[Cire605]

I bought a UN58TU7000 in November of 2021 and it started acting up in the last month. It will power on but unreliably. About 70% of the time it will not power on and will boot for a second and turn off and repeat for hours. I also have a UN55NU6950 which was bought in November of 2019 and it died in May of 2021 with dead LED lights. I'm now using a UN58H5202 which was bought in March 2016 and still kicking! Samsung's quality seems to be terrible in their cheaper tv's.

[dalrymro]

We bought a au8000 crystal tv in april 2022 until 2 weeks ago all was well then google was discontinued and we had problems with the starting up procedure did all the factory resets unplugged the tv etc nothing worked and then it started switching itself on and off blue screen and a white line about 2 inches at bottom of screen.Tv is at the repairers .Cost of repair nearly £200 the screen needs replaced and a supporting component also.Samsung not really interested and some call handlers were quite cheeky.Surely like some car manufacturers tv makers should give at least 3 years gaurentee on the screen.Not very pleased at all.No wonder its a throw away society.We bought an lg 43" for £209 and its great assembled in holland whereas the samsung assembled in china i reckon using cheap components.Still feel angry that companies like samsung get away with this.We have another sony tv twice the age with no issues at all.I have said i wilk take them to the small claims court

[Say no]

It’s better to stay away from Samsung for expensive purchase

my 11 yr old Bravia is still working but 75 in Crystal led Samsung died in 14 months

[dalrymro]

Samsung au8000 smart 50" tv started not coming on right away at switch on eventualy it did but it took longer and longer.Cost to repair £198.75 it needs a new screen and associated component after only 2 years service.Tv is at tvrs blantyre and i am not paying that as a new lg 43" is £209 with a 2 year warranty and if i did get it repaired what other things could go wrong.Samsung customer service were very unhelpfull and quite frankly very cheeky.I noted the serial number on the tv and where it was made and it was china so they are using poor quality chinese components i reckon, so its lg for me from now in .

[dalrymro]

Yeah we have same issue with our 50" au8000 tv £198.75 to repair it so decided to get an lg 43" with 2 year warranty as if screen has gone on our samsung what else could go.No more samsung products in our home.No wonder its a throw away society

[Joface]

I have bout the same model QE50Q60TAU in July 2021 and it has just had the same issue as everyone else on this thread. There seems to be a trend with this model bought from this time period. Mine is made in Hungary and I'm wondering if there has been a common defective part used on these models. My TV has had light use at best as it's in my spare room and I think it's absolutely disgusting that Samsung doesn't care about their customers. I will never buy another Samsung.

[Mr_Loverman]

Mine did that too, a QE50Q60TAUAUXXU model which is 3 years old. Lines across that got worse until it won't boot up anymore (continually tries forever whilst plugged in). Likely to be both power board and main boards. The power board went on an older 24inch Samsung Smart TV too but after removing and getting the power board fixed for £17.50 it lasted another few years. No longer going to be a Samsung customer though that's for sure. My 10 year old Sony 40" is in the loft, still works impeccably just no apps (to go wrong!) 

[Mr_Loverman]

Yes my QE50Q60TAU just died too - only 3 years old!

[Gustavo Ponce]

I bought my 75-inch TV on a black friday 2021 at Best buy, yes in the last year I was using it a lot but never move it from its original place.  Suddenly it turn off and never came back to life.  I have other  VIZIO TVs that they have last forever,  Samsung no good. 

[Shellz104]

Yes do go the LG route. I know I did and I love it. I will NEVER PURCHASE another Samsung TV & I tell ALL of my friends not to purchase one either. We have to hit Samsung where it hurts the most, which is their pockets. They don't care about us, so we don't care about them either.