My tv has completely died after just two years - what can I do?

[Jaypee11]

I bought a Samsung QE50Q60TAU in May 2021 and a week ago it completely died.  It’s used for about three hours most days and hadn’t been moved or knocked.  I’m told now it cannot be repaired.  Surely this is wrong and unacceptable?  Has anyone else had this?  Every other TV we have had has lasted years and years - are Samsung TVs really rubbish?  I certainly won’t be recommending or buying them again.  Thanks! 

[MarthaD]

Have a Samsung purchased in Jan 2022 and it just completely died: SAMSUNG 55" Class 4K Crystal UHD (2160P) LED Smart TV with HDR UN55TU7000. GARBAGE! Shame on Samsung.

[8ellaBill]

Hi Jaypee11

Was this ever resolved. The exact same thing happened to me . Same model Samsung and same dates . This is def a faulty batch. Expensive bad choice purchase for us. I will not let this go.

please let me know

[Jaypee11]

Hi.  It turned out that the retailer who sold us the tv had an extended warranty so they got a specialist out to us who took it away to replace the screen.  It does now work but we will never buy Samsung again. I wish you luck with yours. 

[MarthaD]

No all they offered was to send a repair person, but the costs of the repair would be on me. For a ~$400 tv, it was probably going to cost more than the tv or as much to repair. so no, Samsung did very little as we were like 10 months passed their 1 year warranty period.

[Members_OQo4b0K]

I have exactly the same issue. I bought a QE50Q60TASXXN in June 2021 and as of today it is broken. To make matters worse, my previous Samsung TV also broke down when it was just passed warranty. I'm starting to think it is not a coincidence.

[Gashmondo]

I purchased a Samsung QE50Q60TAU in January 2021, on 17th November 2023 it turned off, came back on with a Black screen & sound, then turned off again, it then came back on with a Black screen & sound & then turned off, it's stuck in a continous loop of going on & off until the power is turned off.

The TV is in pristine condition & has not been moved since it was put in place after purchase.

The TV is only 2yrs 11mths old & cost nearly £600. I've been in touch with the supplier & Samsung, both are not interested as the TV is over 12mths old.

A complete rip off!

[MarthaD]

Based on all the bad reviews of the Samsung tvs and their short shelf life, I think we should all try to contact James Fishler, Senior VP Home Entertainment & Display Division, Samsung Electronics America to see of he has read all these experiences.  Actually reaching him, on the other hand, might be a bit of a challenge. This is from LinkedIn:

[MarthaD]

You can also email the CEOs office:  https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneralNew.jsp?PROD_ID=G3...

[Pinhead Larry]

Hillarious! 

I bought two Samsung QE50Q60TAU arround the same time as you. The first one broke last Year, the other yesterday. Contacted Samsung Repait. They basically told me to ****** off*. Pretty pathetic. And now, after a little online searching, I see lots of People with the same Issue on the same Model.

[Spicey]

I also bought TWO QE50Q60AAU in November 2021 as Christmas presents for my two daughters. They have BOTH developed the exact same fault within a month of each other. Just two years old and as good as scrap. Had a quote to repair of £389 each! Samsung didn't care, best they could offer was 15% discount. Had the cheek to tell me if I bought new ones now they would have a 5 year Warranty.